Last updated: September 2026
Airtime, data, cable TV and electricity purchases are digital goods delivered instantly. Once a purchase is confirmed as successful and delivered to the number, meter or smartcard you provided, it cannot be refunded or reversed — the same way a completed bank transfer or airtime recharge cannot be undone.
If a purchase was delivered successfully to a phone number, meter number or smartcard number that you entered, but that number was not the one you intended, we are unable to issue a refund. Please always double-check the recipient details before confirming a purchase.
If a transaction fails after your wallet has been debited — for example, due to a network or provider error — the amount is automatically reversed to your wallet balance. You can see the reversal in your transaction history. If a failed transaction is not automatically reversed within 24 hours, please contact support with your transaction reference.
If you funded your wallet (by bank transfer, card or virtual account) and the balance was not credited, contact support with proof of payment (bank alert, receipt or transaction reference). We will investigate and credit your wallet once the payment is confirmed on our end.
Reach us via the Contact page with your transaction reference, the date/time of the transaction, and a short description of the issue. Most funding and failed-transaction issues are resolved within 24 hours.
ATD DATA SUB